Refund policy

Refund Policy

Last updated: August 2026

Thank you for choosing Rise & Rebuild.

We want you to feel confident when purchasing our products and services. This Refund Policy explains how refunds, replacements and cancellations are handled for digital products, printed products and future services.

By purchasing from Rise & Rebuild, you agree to the terms below.

Digital Products

Rise & Rebuild offers digital products including:

  • Workbooks

  • Journals

  • Planners

  • Reflection tools

  • Templates

  • Guided resources

  • Downloadable resources

Digital products are supplied immediately after purchase. Where you have expressly requested immediate delivery of a digital product and acknowledged that you will lose your statutory right to cancel once delivery begins, your cancellation right will end when delivery starts.

If you experience a technical problem accessing or downloading your purchase, please contact us and we will work with you to resolve the issue. Nothing in this policy affects your statutory rights, including your rights where digital content is faulty, not as described or otherwise does not conform to the contract.

Printed Products

We take great care in preparing and packaging every order.

If your order arrives:

  • Damaged

  • Faulty

  • Incorrect

  • Incomplete

Please contact us within 7 days of receiving your order.

Include:

  • Your name

  • Order number

  • A description of the issue

  • Photographs where appropriate

If the item is found to be faulty or incorrect, we will offer an appropriate remedy in line with your consumer rights, which may include a replacement, repair or refund.

We cannot offer refunds or replacements for:

  • Change of mind (where exempt under UK consumer law)

  • Incorrect information supplied by the customer

  • Normal wear and tear

  • Damage caused after delivery

Workshops & Services

For workshops, coaching sessions or other personal development services:

  • Cancellation and refund terms will be provided at the time of booking.

  • Refunds may not be available once a session has taken place.

  • If Rise & Rebuild needs to cancel or reschedule a booking, you will be offered an alternative date or an appropriate refund where applicable.

If you need to reschedule, please contact us as soon as possible.

Duplicate Payments

If you believe you have been charged more than once for the same order, please contact us and we will investigate the matter promptly.

Contact Us

If you have any questions regarding your purchase, please contact us:

Email: hello@myriseandrebuild.com

Please include:

  • Your full name

  • Order number (if applicable)

  • Details of your enquiry

  • Any relevant photographs or supporting information

We aim to respond as quickly as possible.

Your Consumer Rights

Nothing in this Refund Policy affects your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015.

Thank you for supporting Rise & Rebuild.

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