Shipping policy

Shipping Policy

Last updated: August 2026

Thank you for choosing Rise & Rebuild.

This Shipping Policy explains how orders are processed, prepared and delivered when purchasing products from Rise & Rebuild.

Digital Products

Digital products, including workbooks, journals, planners, templates and other downloadable resources, are delivered electronically.

Once your payment has been successfully processed, you will receive access to your digital purchase. No physical shipping is required for digital products.

If you experience any issues accessing your download, please contact us and we will be happy to help.

Printed Products

Printed Rise & Rebuild products are prepared with care before dispatch.

This may include:

  • Printed workbooks

  • Journals

  • Planners

  • Physical resources

Each order is processed before being packed and shipped.

Processing Times

Orders are normally processed within 2–5 business days, unless otherwise stated on the product page.

During busy periods, product launches, holidays or seasonal events, processing times may be slightly longer.

If there is a significant delay with your order, we will contact you using the email address provided at checkout.

Delivery

Delivery times are estimates only and begin once your order has been dispatched.

Delivery may vary depending on:

  • Your location

  • The delivery service selected

  • Courier or Royal Mail delays

  • Circumstances outside our reasonable control

Once an order has been dispatched, delivery times are outside our direct control. However, if your order is delayed, missing or appears to have been lost in transit, please contact us and we will work with you and the delivery provider to resolve the issue.

Delivery Address

Please ensure that your delivery details are correct before completing your order.

Rise & Rebuild cannot accept responsibility for delays, additional costs or failed deliveries resulting from incorrect or incomplete address information supplied by the customer.

Damaged, Faulty or Missing Orders

If your order arrives damaged, faulty, incorrect or incomplete, please contact us within 7 days of delivery.

Please include:

  • Your full name

  • Order number

  • A description of the issue

  • Photographs where appropriate

We will investigate the matter and provide an appropriate resolution in accordance with your consumer rights.

Contact Us

If you have any questions about your order or delivery, please contact us:

Email: hello@myriseandrebuild.com

We aim to respond as quickly as possible.

Thank you for supporting Rise & Rebuild.

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